Consulting Services
Training & Development:
Public and in-house training programs; needs assessment, planning and presentation on a wide range of subjects. Custom designed based on client needs.
Evaluation of existing training and development programs and materials.
Writing of original learning materials.
Keynote speeches for conferences, association meetings and large-group programs.

Organizational Development::
Planning and facilitation of strategic planning meetings and retreats. Assistance developing strategic plans.
Mission / vision statement development.
Overall assessment of management systems and effectiveness.

Team Building:
Planning and delivery of small group and organization-wide programs / retreats.
Trust-building and specific communications skills learning exercises.
Employee attitude survey development and confidential interviewing.
Business/Organization ethics consulting, including assistance with development of codes of ethics and values clarification

Leadership training and assessment:
One-on-one coaching of individual CEO's, managers, supervisors.
Change management assistance, especially for organizations experiencing rapid growth.

Human Resources Management:
Writing of employee policy handbooks and supervisor guides.
Design of new employee orientation programs.
Interviewing of job applicants and reference checking.
Writing of job descriptions and planning for job enrichment and change.
Assistance developing new incentive and compensation programs.
Performance appraisal system development.:

Training programs on conflict resolution and related subjects such as listening skills, assertive communication, mindfulness, handling emotions, and stress management.
Mediation of individual, partnership, family business and small group conflicts.
Facilitation of sensitive issue decision-making meetings.
Consulting on "difficult people" problems; employees, supervisors, managers.

Customer Service:
Customer service training and standards development.
Primary market research involving customer interviewing.
Facilitation of focus group discussions.
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